Frequently Asked Questions

Yes. They should go in your recycle cart.

Please place them at the curb with the arrows pointing toward the street (in the alley for alley pick-ups). Place the containers at least 3 feet apart.

All containers should be out by 7:00 AM.

Yes. Please place glass in your recycling cart. We cannot recycle broken glass.

We can pick up most electronics with regular trash service for an extra charge, or electronics can be recycled through RecycleBank. Please visit RecycleBank for more information or visit the EPA website for a list of organizations that can help.

Subscription residential recycling is picked up every other week. Commercial recycling pick-up schedules are determined at the time the customer establishes an account.

Yes. You can pay your bill online.

Yes. We take credit cards and there is no fee.
We only accept Mastercard and Visa at this time.

Please call us 24 hours in advance of your pick-up day. We can schedule an extra pick-up or a large item pick-up for an additional charge.
There are item restrictions, including Hazardous Waste/Restricted Items.

We are open from 7:30 AM to 5:00 PM, Monday through Friday. Waste Connections of Colorado, Denver operates on Saturdays for commercial and construction/roll-off customers, but our offices are closed.

Residential: If the holiday falls on or before your scheduled pick-up day (Monday through Friday), service will be delayed one day. (Example: Thanksgiving Day - Thursday customers will be picked up on Friday, Friday customers will be picked up Saturday).

Please see our holiday schedule for holidays that may affect your pick-up.

Commercial: Please contact customer service.

Residential customers are billed quarterly.
Commercial customers are billed on a monthly basis.

Dumpsters

• 2 yard - 3' x 6' x 3'
• 3 yard - 4' x 6' x 3'6"
• 4 yard - 4' x 6' x 5'
• 6 yard - 5' x 6' x 5'6"
• 8 yard - 6'5" x 6' x 5'6"

Rolloffs

• 12 yard - 16' x 8' x 3'5"
• 20 yard - 23' x 8' x 3'8"
• 30 yard - 23' x 8' x 6'6"

The basic price our company charges covers operating costs-labor, supplies, insurance, energy, etc. The fuel surcharge is needed to pay for the vast increase in costs due to the higher cost of diesel fuel and other petroleum-based products.

RecycleBank is the premier rewards and loyalty program that motivates people to recycle and to engage in environmentally-virtuous activities.

In so many ways!

• Preserves the environment
• Saves your community money by avoiding landfill fees
• Generates revenue from the sale of recyclables
• Reduces pollution

Please contact customer service for assistance.

Your RecycleBank container will be weighed. The weight will be translated to RecycleBank points.

Households have the opportunity to earn a maximum of 450 points per month and 5,400 points per year.

The more you recycle, the more you can earn. Each household will receive 2.5 points per pound recycled, plus regular earning opportunities from bonuses and promotions.

The RecycleBank rewards program is fluid and dynamic. RecycleBank is constantly looking for new partners to create an exciting and rich rewards program. We cannot guarantee that reward partners will participate in the program for an extended period of time. Please check the RecycleBank website frequently for reward opportunities.

Shop online or contact the Waste Connections of Colorado, Denver customer service department at (303) 288-2100 for assistance in ordering rewards.

Please call a customer service representative with Waste Connections of Colorado, Denver at (303) 288-2100 for help with your account. We are available to answer questions or assist you with your account Monday through Friday from 7:30 AM to 5:00 PM.

Yes. RecycleBank is constantly adding new businesses to better serve you and rewards are subject to change. Partners can also decide to discontinue rewards or will have limited-time offers.

Rewards will arrive within 3 to 5 business days after your place your order.

Please contact Waste Connections of Colorado, Denver's customer service department for assistance at (303) 288-2100.

Your RecycleBank points will accrue month-to-month for as long as you remain in the RecycleBank program. RecycleBank points expire only if there is no activity in your account for over 6 months.

Some rewards have expiration dates, while some rewards are offered on a limited-time basis. Please check online (from your account page) or call Waste Connections of Colorado, Denver's customer service at (303) 288-2100.

If you need to report any missed credits, please call our customer service department at (303) 288-2100.

Acceptable items for recycling are labeled on your RecycleBank container. You can also find this information on the Single-Stream Recycling Guide. If you do not have access to the Internet, customer care will mail you a printed list of acceptable items for the RecycleBank program.

Placing items that are not recyclable in your container can negatively affect your RecycleBank account and can jeopardize the program for your neighbors.